Topic
ICU administration
Staffing, rapid response, triage, and end-of-life communication.
What the evidence shows
Staffing changes rarely deliver what they promise. Nighttime in-hospital intensivist cover did not improve outcomes in a randomised trial (Kerlin 2013), though an earlier before-and-after study found better processes and staff satisfaction (Gajic 2008). More surprising still, abolishing 24-hour resident shifts *increased* serious medical errors (ROSTERS) — the likely mechanism being that fewer hours per doctor means more handovers, and each handover loses information.
Checklists built their reputation on uncontrolled before-and-after data (Keystone ICU). Cluster-randomised against concurrent controls across 118 units, daily round checklists with goal setting and prompting did not reduce mortality (CHECKLIST-ICU).
Telemedicine works when it comes with authority and process change (Lilly 2011) and not as remote monitoring alone, where full treatment authority was delegated for only a third of patients (Thomas 2009). Pharmacist workload tracks with medication complexity, and higher workload is associated with less care delivered (MRC-ICU).
Overnight intensivist presence
| Trial | Year | Therapy | Effect | Finding |
|---|---|---|---|---|
| Kerlin 2013 | 2013 | Nighttime in-hospital intensivist | Having an intensivist in the hospital overnight did not improve outcomes | |
| Gajic 2008 before-and-after study | 2008 | Continuous on-site intensivist | Continuous on-site intensivist presence improved processes of care and staff satisfaction |
Telemedicine in intensive care
| Trial | Year | Therapy | Effect | Finding |
|---|---|---|---|---|
| Lilly 2011 before-and-after study | 2011 | Tele-ICU | Tele-ICU with process reengineering was associated with lower mortality and shorter stays | |
| Thomas 2009 before-and-after study | 2009 | Remote ICU monitoring | Remote ICU monitoring alone did not improve mortality or length of stay |
Checklists and quality improvement
| Trial | Year | Therapy | Effect | Finding |
|---|---|---|---|---|
| CHECKLIST-ICU | 2016 | Daily checklist with goal setting and prompting | Daily checklists and clinician prompting did not reduce mortality |
Doctors' working patterns
| Trial | Year | Therapy | Effect | Finding |
|---|---|---|---|---|
| ROSTERS | 2020 | Schedule without extended shifts | Abolishing 24-hour shifts increased serious medical errors rather than reducing them |
Pharmacist staffing
| Trial | Year | Therapy | Effect | Finding |
|---|---|---|---|---|
| MRC-ICU observational study | 2022 | Critical care pharmacist input | Higher pharmacist workload was associated with less care delivered and worse outcomes |
Key references
Guidelines, standards and reviews for this topic.
- APP Integration
- McCarthy C, O'Rourke NC, Madison JM. Integrating advanced practice providers into medical critical care teams. Chest 2013 Mar;143(3):847-850. PMID 23460162
- Critical Care Pharmacists
- Lee H, Ryu K, Sohn Y, et al. Impact on Patient Outcomes of Pharmacist Participation in Multidisciplinary Critical Care Teams: A Systematic Review and Meta-Analysis. Crit Care Med 2019 Sep;47(9):1243-1250. PMID 31135496
- Guidelines/Reivews
- Hwang DY, Oczkowski SJW, Lewis K, et al. Society of Critical Care Medicine Guidelines on Family-Centered Care for Adult ICUs: 2024. Crit Care Med 2025 Feb 1;53(2):e465-e482. PMID 39982184
- Moss M, Good VS, Gozal D, et al. A Critical Care Societies Collaborative Statement: Burnout Syndrome in Critical Care Health-care Professionals. A Call for Action. Am J Respir Crit Care Med 2016 Jul 1;194(1):106-13. PMID 27367887
- Weled BJ, Adzhigirey LA, Hodgman TM, et al. Critical Care Delivery: The Importance of Process of Care and ICU Structure to Improved Outcomes: An Update From the American College of Critical Care Medicine Task Force on Models of Critical Care. Crit Care Med 2015 Jul;43(7):1520-5. PMID 25803647
- ICU Staffing
- Gershengorn HB, Garland A, Costa DK, et al. ICU Staffing in the United States. Chest 2024 Oct;166(4):743-753. PMID 38788896